Return Policy

Return Policy :

Inquiry email : dddhouse.hk@gmail.com

Refund is only subjected to the shortage of stock or lost of parcel which must be confirmed by destination post office, wrong order made by customers will not entitled refund, however, any unforeseen circumstance like postal strike, War or Act of God is not valid. The refund will be only returned to the credit card account of customers, however shipping charged is non-refundable. 

If the goods are returned to us due to customer incomplete address or deliver to recipients unclaimed, or your country customs rejected, we refund the goods current value, however shipping charged is non-refundable. 

Return or Exchange defective 4K Ultra HD, Blu-ray / DVD :

Our replacement of defective disc period within 14 days after you received your parcel. 

We do not accept replacement for incompatible Region Code Blu-ray / DVD Players, we also do not accept replacement for Computer Rom Drive, any model of PS Game Player or any model of Xbox Player, customers should look into whether their Players compatible or not before placing order.

We are not liable to any damages and or loss caused by mail during transit or by courier. 

Customers should make the disc in good conditions and prevent any scratched on disc surface, please use bubbles or soft paper to protect the disc and send back to us by regular air mail (Local customers use regular mail), stick airmail letter postage stamps, just like sending a letter for saving your postage fee, (this trip of postage pay by customers) send along with your returned address, email address, name and defective reason, DO NOT SEND BACK the printing layout and the keep case, once we receive the returned disc, we will send back to the regarding distributor for replacement procedure, if the disc still have the problems that you mentioned, they will exchanged a new one for you, if they check the problems scratched by customers or has ever been played many times, they won't exchange for you, this is their replacement of defective discs policy.

Our Address :

Haus Trading Co.

DDDHouse.hk

PO Box 35043, King’s Road,

North Point, Hong Kong.

Inquiry email : dddhouse.hk@gmail.com